Knowledge Preferred:

Demonstrates extensive knowledge and/or a proven record of success in the following areas:

- Application and technical subject matter, analytical skills, and resolving complex problems in collaboration with others;

- Privileged access management services and understanding of related infrastructure functions that are applied to support;

- Management of Service Level Agreements (SLAs);

- Our client IT Service Management industry leading practices (ITIL), Operations Control Quality and Process improvement systems (ISO 9000 SEI CMM, Six Sigma) and technical security operations and information security standards (ISO 27001);

- Technology/tools/applications relevant to both the particular focus area and to a customer service environment;

- Technical support specific tools and processes.
Job Description :

- Assist with core product support across all environments: Development (DEV), Test (TST) and Production (PRD).

Components will include:

a. Enterprise Password Vault (EPV)

b. Central Policy Manager (CPM)

c. Password Vault Web Application (PVWA)

d. Privileged Session Manager (PSM)

- Provide support for disaster recovery (DR) tests for the TST and PRD environments.

- Provide support for privileged user on-boarding processes using PUU, PACLI and rest API.

- Provide support for Daily Operations, infrastructure monitoring, change planning, service requests and incident management activities.

- Assist with the configuration of policy management for platforms.

- Assist with onboarding and vaulting of accounts

- Trustee, Defender & Sentry Certification (Desired)
Preferred Skills:

- Good communication skills

Demonstrates extensive abilities and/or a proven record of success in the following areas:

- Identifying trends and escalating issues to the appropriate contacts;

- Reporting and analyzing administrative, productivity and operational data;

- Managing multiple conflicting deadlines and competing priorities;

- Building and maintaining strong relationships within the team throughout the network;

- Strategic planning, controlling, maintaining and monitoring of the privileged access management (PAM) infrastructure services, preferably across a global organization;

- Communicating with all levels of the organization;

- Resolving complex application and technology issues relating to assigned applications; and,

- Influencing others by leading the team and interacting with other IT organizations.